Processing of insurance proposal and seeking further requirements for consideration of the proposal.

Decision on proposal from the date of receipt of proposal or from the date of receipt of additional requirement, whichever is later.

Providing a copy of the policy along with the proposal form

Post policy service requests concerning mistakes/corrections in the policy document.

Free look cancellation & refund from the date of receipt of request.

Change of address (KYC norms to be complied)

Registration/Change of nomination, assignment

Inclusion of new member in case of group policy

Alteration in original policy conditions (where applicable)

Policy loan

Unit/Index linked insurance policyswitch, top-up, and other related services.

Decision on policy revival after receipt of all requirements.

Issue of duplicate policy

Issue of Premium Payment Certificates (PPC)

Death claims settlements (not requiring investigations)

Early death claims requiring investigations - decision and payment.

Settlement of health claims

Settlement of maturity claims

Settlement of survival benefits

Annuity payments/Pension payment

Surrender or partial withdrawal of policy

Premium due intimation

Policy payments information (survival benefits, maturity benefits, etc.)

Acknowledgement to complainant

Action on complaint and intimation of decision to the complainant

If complaint is NOT resolved by the Insurer, communicate the details to the policyholder of options including referring the complainant to Insurance Ombudsman Consumer Court.