Processing of insurance proposal and seeking further requirements for consideration of the proposal.
Decision on proposal from the date of receipt of proposal or from the date of receipt of additional requirement, whichever is later.
Providing a copy of the policy along with the proposal form
Post policy service requests concerning mistakes/corrections in the policy document.
Free look cancellation & refund from the date of receipt of request.
Change of address (KYC norms to be complied)
Registration/Change of nomination, assignment
Inclusion of new member in case of group policy
Alteration in original policy conditions (where applicable)
Policy loan
Unit/Index linked insurance policyswitch, top-up, and other related services.
Decision on policy revival after receipt of all requirements.
Issue of duplicate policy
Issue of Premium Payment Certificates (PPC)
Death claims settlements (not requiring investigations)
Early death claims requiring investigations - decision and payment.
Settlement of health claims
Settlement of maturity claims
Settlement of survival benefits
Annuity payments/Pension payment
Surrender or partial withdrawal of policy
Premium due intimation
Policy payments information (survival benefits, maturity benefits, etc.)
Acknowledgement to complainant
Action on complaint and intimation of decision to the complainant
If complaint is NOT resolved by the Insurer, communicate the details to the policyholder of options including referring the complainant to Insurance Ombudsman Consumer Court.