Register Your Grievance
At SUD Life, we are sensitive to our customers' needs and aim to resolve all their queries/grievances. You can read more about our Grievance Redressal Policy here. Submit your concern on the matrix below and we shall respond with a resolution within 14 days.
In case you have any complaint / grievances, you may please reach out to our team through any of the following options:
Click here to submit your grievance online
You can also visit your nearest SUD Life branch at https://www.sudlife.in/contact-us. Click here for Grievance Redressal officers in your city.
Write to us from your registered email ID at grievanceredressal@sudlife.in
Senior citizens may write to us at eldercareassist@sudlife.in for priority assistance
Call our customer service number at 1800-266-8833 (Mon to Sat 09:00 AM to 07:00 PM)(Toll Free)
- Head Office – Customer can send their grievances at the following address: Unit No. 1101, 11th Floor, Building No. 1, Raheja Mindspace Juinagar, Plot No. GEN 2/1/E, TTC Industrial Area, MIDC Juinagar, Navi Mumbai – 400 706
- In case you are not satisfied with the resolution you receive, you may approach Level 2 of the Escalation Matrix or you may register your complaint at the Bima Bharosa Portal of IRDAI.
If you are not satisfied with the resolution provided and want to pursue the grievance further, you may approach the Grievance Redressal officer at the details mentioned below:
Name: Mr. Gopalkrishnan KS
Designation: SVP Customer Experience & Retention
Address: Unit no. 1101, 11th Floor, Building No. 1, Raheja Mindspace Juinagar, Plot No. GEN 2/1/E, TTC Industrial Area, MIDC Juinagar, Navi Mumbai – 400706
Email id: gro@sudlife.in
In case you are not satisfied with the resolution you receive, you may approach Level 3 of the Escalation Matrix or you may register your complaint at the Bima Bharosa Portal of IRDAI.
You may approach the Insurance Ombudsman if your grievance is still unresolved or you are still not satisfied with our response. Find your nearest Ombudsman office at https://www.cioins.co.in/Ombudsman. As per the Insurance Ombudsman (Amendment) Rules 2023, an Ombudsman can award compensation up to ₹ 50 lakh to the Policyholders.
For a detailed list of Ombudsman, please visit this page.
Formats of forwarding letter to complainant after registration of complaint in Ombudsman office.
Details of complainant to be furnished by the complainant along with the consent letter to the Ombudsman to act as a mediator.
