Future-Ready Insurance Solutions at GIFT City

a) If a complainant is not satisfied with the resolution provided by the Regulated Entity or if the complaint has been rejected by the Regulated Entity, the complainant may file an appeal before the CRAO of the Regulated Entity preferably within 21 days from the receipt of the decision from the CRO.
b) The CRAO of a Regulated Entity shall be at the level of or one level below a Key Managerial Personnel:
Provided that where the Regulated Entity is in the form of branch, the Regulated Entity may choose to designate the CRAO from its parent entity, if the same is permitted under the relevant and applicable regulations / framework under which the Regulated Entity is registered or authorized or licensed by the Authority:
Explanation: The Regulated Entity shall continue to be responsible for ensuring compliance with the requirements specified by the Authority.
c) The CRAO shall dispose of the Appeal within a period of 30 days.

Where a complainant is not satisfied with the decision of the Regulated Entity and has exhausted the appellate mechanism of the Regulated Entity, he may file a complaint before the Authority through email to grievance-redressal@ifsca.gov.in preferably within 21 days from the receipt of the decision from the Regulated Entity:
Provided that where the complaint is against a trading member or a clearing member or a depository participant or a bullion trading member or a bullion clearing member, the complainant shall first approach the relevant market infrastructure institution for redress of the complaint within the said timeline. In respect of such cases, 
a) The market infrastructure institutions shall have appropriate mechanisms in place for grievance redressal and the same shall be disclosed on their respective websites. 
b) Where a complainant is still not satisfied with the decision of the market infrastructure institution, the complainant may file a complaint before the Authority through email to grievance-redressal@ifsca.gov.in preferably within 21 days from the receipt of the decision.

Complaints Redressal Officer
Name : Aniket Vaniker
Email id : aniket.vanikar@sudlife.in 

Complaints Redressal Appellate Officer
Name: Mr. Gopalkrishnan KS
Email id: gro@sudlife.in 
 

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GIFT City, or the Gujarat International Finance Tec-City, has been established in Gandhinagar, Gujarat. 

GIFT City, which stands for Gujarat International Finance Tec-City, is a one-of-a-kind city. As the country’s first-ever operational smart city, it has been developed as a hub for global financial services. While offering many tax incentives, the city aims to attract businesses and investors from all over.
 

Provided they fulfill the given eligibility, both individuals as well as corporations are allowed to invest in the GIFT City. Indian residents, NRIs and even foreign nationals can invest in GIFT City. 

Being a financial hub, GIFT City allows the following opportunities: NRIs can open bank accounts that are in single/ multiple foreign currencies

• Surplus funds can be invested in offshore deposits. The interest acquired on these investments offers tax exemptions
• From business expansion to home buying and higher education, you have various loan options
• As a GIFT City investor, you have the option to explore various Alternative Investment Funds
• NRIs can also get customized Portfolio Management Services.