CLAIM TRACKING



Turnaround time for Death and Health claims decision as mandated by Insurance Regulation and Development Authority of India (IRDAI):

Type of claim Death Claims Health Claims
Raising claim requirement Within 15 days of receipt of claim Within 15 days of receipt of claim
Settlement or rejection or repudiation of claim, where investigation is not required Within 30 days from the date of receipt of last necessary document Within 30 days from the date of receipt of last necessary document
Settlement or rejection or repudiation of claims wherein investigation is required Investigation should be completed within 90 days from date of receipt of claim intimation and claim to be settled within 30 days thereafter Investigation should be completed within 30 days from date of receipt of last necessary document and claim to be settled within 45 days from the date of receipt of last necessary document

​​​​​​​​​​​​​​​​​​​​​​​​​