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Turn Around Time

​​​​​Turn Around Time for Servicing the Policyholder

General - Policy Issuance Related​

Processing of Proposal form and Communication of decisions including requirements/issue of policy/cancellation 15 days from the date of receipt of proposal form or any requirements called for b​y the Company
Providing copy of the proposal form30 days of acceptance of proposal
​Refund of proposal deposit/ refund of outstanding proposal deposit15 days from date of underwriting decision

Life Insurance - Policy Servicing Related

Processing of free look cancellation​15 days of receipt of request
Surrender/ Withdrawal15 days of receipt of request or last necessary document
Other Servicing request (assignment, change in nomination, policy loan, address change etc.)10 days of receipt of request or last necessary document

Claims/ Benefits Related

Maturity claim/ AnnuitiesOn the due date or date of receipt of last necessary document
Survival benefitOn the due date
Death Claim (other than health claims) (Settlement/ Rejection/ Repudiation) – Non investigation cases30 days from date of receipt of all relevant papers
Death Claim (other than health claims) (Settlement/ Rejection/ Repudiation) – Investigation casesCompletion of investigation 90 days from date of receipt of claim intimation and settlement within 30 days thereafter
Health claims – Non- investigation cases30 days from the date of receipt of last necessary document
Health claims – Investigation cases45 days from the date of receipt of last necessary document

Grievances - Complaints Related

Acknowledging a Grievance3 working days
​Resolving a Grievance​15 Days
Meet an Advisor
Mandatory Fields
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Registered with IRDAI as Life Insurance Company, Registration No. 142.

Registered Office : 11th Floor, Vishwaroop I.T . Park, Plot No. 34, 35 & 38, Sector: 30A of IIP, Vashi, Navi Mumbai – 400 703.

Telephone No.: 022-39546200, Fax No.: 39472811, CIN No: U66010MH2007PLC174472.

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