Grievance
redressal

Grievance Redressal

At SUD Life, we are sensitive to our customers' needs and aim to resolve all their queries/grievance

Submit complaint online

Share your Concern with SUD Life

We are with you, every step of the way

Toll-free
1800 266 8833

Monday to Saturday
09:30AM to 06:30PM

Write to us
Star Union Dai-ichi Life Insurance Co. Ltd. 11th Floor, Vishwaroop IT Park Plot No. 34, 35 & 38, Sector 30A of IIP Vashi, Navi Mumbai – 400 703

Escalations

If you are dissatisfied with the resolution provided, please write to us

Email : grievanceredressal@sudlife.in ,if you are dissatisfied with the resolution provided

Email : cgro@sudlife.in (Chief Grievance Redressal Officer) to further escalate the matter

All complaints rece​ived will be immediately acknowledged, redressed and a final reply shall be given to the complainant within the stipulated time frame.

still not satisfied?

If you are still not satisfied, with our response or do not receive a response from us within 15 days, you may approach the Grievance Cell of the Insurance Regulatory and Development Authority of India (IRDAI)

Toll-free
1800 4254 732

You can also register your complaint online at
http://www.igms.irda.gov.in/

Address for communication for complaints by fax/paper
Consumer Affairs Department
Insurance Regulatory and Development Authority of India, Sy. No. 115/1, Financial District, Nanakramguda, Gachihowli, Hyderabad – 500032, Telangana

Fax No: 91- 40 – 6678 9768

Insurance Ombudsman

For a detailed list of Ombudsman, please visit this page.

Formats of forwarding letter to complainant after registration of complaint in Ombudsman office.

Details of complainant to be furnished by the complainant along with the consent letter to the Ombudsman to act as a mediator.

Consent to be given by the by the insurance company for the Ombudsman to act as a mediator.

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