Share your concern with SUD Life
In case you have any service concern, you may please reach out to our Customer Service team through any of the following options:
Our website https://www.sudlife.in/
Visit nearest SUD Life branch from https://www.sudlife.in/contact-us
Write to us on customercare@sudlife.in from your registered email address or at
Customer Care, Star Union Dai-ichi Life Insurance Co. Ltd
11th Floor, Vishwaroop IT Park, Plot No 34,35,38, Sector 30A of IIP
Vashi, Navi Mumbai -400703
Call on our Toll free number 1800-266-8833 (Mon to Sat 09:00 AM to 07:00 PM)
If you are dissatisfied with the resolution provided
In case you do not receive a response within 15 days or if you are not satisfied with the resolution, you may write to us at grievanceredressal@sudlife.in
If you are still not satisfied with the resolution provided and want to pursue the grievance further, you may approach the Grievance Redressal officer at the details mentioned below
Name: Dr. Rakesh Moyal
Designation: SVP-Customer Strategy & Management
Address: 4th Floor, Vishwaroop IT Park, Sector 30 A, Vashi,
Navi Mumbai 400 703
Email id:
gro@sudlife.in
If you are still not satisfied with our response or do not receive a response within 15 days
In case the resolution does not meet your expectations, you may approach the Grievance Cell of the Insurance Regulatory and Development Authority of India (IRDAI) through any of the touchpoints mentioned below:
Call on Toll free number 1800-425-4732
Email at complaints@irdai.gov.in
Register your complaint online at https://igms.irda.gov.in/
Send a written communication at:
Consumer Affairs Department
Insurance Regulatory and Development Authority of India,
Sy. No. 115/1, Financial District,
Nanakramguda, Gachihowli, Hyderabad – 500032, Telangana
Fax No: 91- 40 – 6678 9768
You may approach the Insurance Ombudsman if your grievance is still unresolved
In case your grievance / complaint is still unresolved, you may directly approach the Insurance Ombudsman for redressal.
Find your nearest Ombudsman office at https://www.sudlife.in/customer-service/grievance-redressal
Customers may represent the case to Ombudsman for Redressal of grievance, if it pertains to any of the following:
Insurance claim that has been rejected or dispute of a claim on legal construction of the policy
Delay in settlement of claim
Dispute with regard to premium
Non-receipt of your insurance documents
The complaint should be made in writing duly signed by the complainant or by his legal heirswith full detail of the complaint and the contact information of complainant.
As per provision 13(3) of Redressal of Public Grievances Rules 1998, complaint to the Ombudsman can be made:
Only if the grievance has been rejected by the Grievance Redressal
Machinery of the Insurer
Within a period of one year from the date of rejection by Insurer
If it is not simultaneously under any litigation
