Star Union Dai-ichi Life Insurance Company Ltd. has set its vision to emerge as the preferred life insurance company. In view of this, SUD Life is sensitive to customer needs and aims to resolve queries to their satisfaction.
Share your Concern:
You can register a complaint at any of the below mentioned touch points:
Call us at Toll Free No 1800 266 8833 between Monday – Saturday from 8:00 am to 8:00 pm
Write to Us at Customer Care, Star Union Dai-ichi Life Insurance Co. Ltd., 11th Floor, Vishwaroop IT Park, Plot No. 34, 35 & 38, Sector 30A of IIP, Vashi, Navi Mumbai – 400 703
All complaints received will be immediately acknowledged, redressed and a final reply shall be given to the complainant within the stipulated time frame.
To further escalate the matter, you may write to the Chief Grievance Redressal Officer at
However, if still you are not satisfied with our response or do not receive a response from us within 15 days, you may approach the Grievance Cell of the Insurance Regulatory and Development Authority of India (IRDAI) on the following contact details:
IRDAI Grievance Call Centre (IGCC)
Toll Free No: 155255
Email ID: firstname.lastname@example.org
You can also register your complaint online at
http://www.igms.irda.gov.in/Address for communication for complaints by fax/paper:
Consumer Affairs Department
Insurance Regulatory and Development Authority of India
9th floor, United India Towers, Basheerbagh,
Hyderabad – 500 029, Andhra Pradesh
Fax No: 91- 40 – 6678 9768
For a detailed list of ombudsman please
Formats of forwarding letter to complainant after registration of complaint in Ombudsman office.
Details of complainant to be furnished by the complainant along with the consent letter to the Ombudsman to act as a mediator.
Consent to be given by the by the insurance company for the Ombudsman to act as a mediator.