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Grievance Redressal

​​Star Union Dai-ichi Life Insurance Company Ltd. has set its vision to emerge as the preferred life insurance company. In view of this, SUD Life is sensitive to customer needs and aims to resolve queries to their satisfaction.

Sh​are your Concern:

        You can register a complaint at any of the below mentioned touch points:

To submit a complaint online Click here

Call us at Toll Free No 1800 266 8833 between Monday – Saturday from 8:00 am to 8:00 pm

Email us at customercare@sudlife.in

Write to Us at Customer Care, Star Union Dai-ichi Life Insurance Co. Ltd., 11th Floor, Vishwaroop IT Park, Plot No. 34, 35 & 38, Sector 30A of IIP, Vashi, Navi Mumbai – 400 703

All complaints rece​ived will be immediately acknowledged, redressed and a final reply shall be given to the complainant within the stipulated time frame.

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Escalations:

If you are dissatisfied with the resolution provided, please write to us at grievanceredressal@sudlife.in

To further escalate the matter, you may write to the Chief Grievance Redressal Officer at cgro@sudlife.in

However, if still you are not satisfied with our response or do not receive a response from us within 15 days, you may approach the Grievance Cell of the Insurance Regulatory and Development Authority of India (IRDAI) on the following contact details:

IRDAI Grievance Call Centre (IGCC)
Toll Free No: 155255
Email ID: complaints@irda.gov.in
You can also register your complaint online at http://www.igms.irda.gov.in/

Address for communication for complaints by fax/paper:
Consumer Affairs Department
Insurance Regulatory and Development Authority of India
9th floor, United India Towers, Basheerbagh,
Hyderabad – 500 029, Andhra Pradesh
Fax No: 91- 40 – 6678 9768

All complaints received will be immediately acknowledged , redressed and a final reply shall be given to the complainant within the stipulated time frame.

For a detailed list of ombudsman please Click here

Formats of forwarding letter to complainant after registration of complaint in Ombudsman office. Click here

Details of complainant to be furnished by the complainant along with the consent letter to the Ombudsman to act as a mediator. Click here

Consent to be given by the by the insurance company for the Ombudsman to act as a mediator. Click here

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Registered with IRDAI as Life Insurance Company, Registration No. 142.

Registered Office : 11th Floor, Vishwaroop I.T . Park, Plot No. 34, 35 & 38, Sector: 30A of IIP, Vashi, Navi Mumbai – 400 703.

Telephone No.: 022-71966200, Fax No.: 39472811, CIN No: U66010MH2007PLC174472.

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