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Grievance Redressal

Star Union Dai-ichi Life Insurance Co. Ltd. has set its vision to emerge as the preferred life insurance company. In view of this, SUD Life is consciously proactive and sensitive to customer needs and its satisfaction.

At Star Union Dai-ichi Life Insurance Co. Ltd., we endeavour to deliver the Best of the Breed Support to our customers through our channel partners. We have provided ease in access to information, products and services, as well as the means to get your grievances redressed.

SUD Life’s policy on grievance redressal is governed by the following principles:

Complaints raised by customers are dealt with fairly, courteously and promptly.
Customers are fully informed of avenues to escalate their complaints/grievances within the organization and their rights to alternative remedy, if they are not fully satisfied with the response of the Company to their complaints.
Company will treat all complaints efficiently and use it as an opportunity for improvement.


The customer has the right to register his/her complaints if he/she is not satisfied with the services provided by us. He can get in touch with us through either of the following touch points:

Contact Centre

Toll Free Number : 1800 266 8833
Landline : 022 39546300(Local call charges apply)
Monday to Saturday : 8:00 am to 8:00 pm

Write to

Customer Service
Star Union Dai-ichi Life Insurance Co Ltd.,
11th Floor, Raghuleela Arcade, IT Park,
Sector 30 A, Vashi,
Navi Mumbai – 400703
Maharashtra, India,

E-mail

Level 1 : Email - customercare@sudlife.in
Level 2 : If dissatisfied with Level 1 response please write to our Grievance Redressal Officer at:
grievanceredressal@sudlife.in
Level 3 : If dissatisfied with Level 2 response please write to our
Chief Grievance Redressal Officer
cgro@sudlife.in
For further information you may contact the Grievance Redressal Cell of the Consumer Affairs Deaprtment of IRDA:
Call : 155255
Email - complaints@irda.gov.in
Website - www.igms.irda.gov.in
Fax - 040-66789768

Chief Grievance Redressal Officer

The following officer is appointed as the Chief Grievance Redressal Officer for the corporate Office who will be responsible for redressal of customer's grievances and would also ensure compliance with all the statutory and regulatory requirements in this respect.

SUD Life Corporate OfficeName of the Officer​Designation​Email ID
​Star Union Dai-ichi Life Insurance Co Ltd.,
11th Floor, Raghuleela Arcade,
IT Park , Sector 30 A, Vashi,
Navi Mumbai – 400703
Maharashtra, India.
Ms. Sreemaya Athikkat​ Chief Grievance Redressal Officercgro@sudlife.in

All complaints received will be immediately acknowledged , redressed and a final reply shall be given to the complainant within the stipulated time frame.

For a detailed list of ombudsman please Click here
Formats of forwarding letter to complainant after registration of complaint in Ombudsman office. Click here
Details of complainant to be furnished by the complainant along with the consent letter to the Ombudsman to act as a mediator. Click here
Consent to be given by the by the insurance company for the Ombudsman to act as a mediator. Click here
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