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Insurance Claim Process

The nominee/appointee/assignee or family member of the life assured intimates SUD Life about the claim in writing, along with a set of  listed mandatory  documents, if available.
The Claims Department at SUD Life would review the claim documents you have sent and in case of requirement may call you for pending mandatory documents & additional listed documents. The claimant would be kept updated about the status of his/her claim, throughout the process .
SUD Life will send a written communication to the claimant, informing him/her about the decision of the claim, along with details of the payment made through electronic fund transfer (EFT).

Required Documents

Claims Documents

  • Original Policy Bond**
  • Death Certificate Original or Attested copy**
  • Claimant’s Statement duly filled and signed by Nominee/Appointee: Form A**
  • Certificate of Identity & Cremation or Burial from a person of repute & character: Form C1**
  • Photo Identity Proof of the nominee duly attested with Date of Birth proof**
  • Address Proof of the nominee duly attested**
  • Saving Bank Account No. / MICR No. / IFSC code of the nominee along with Cancelled cheque or copy of Pass Book**
  • Medical Attendant's Statement: Form B
  • Medical Treatment Certificate from Hospital: Form C
  • Treatment Certificate from Medical Attendant who treated in the last days of illness: Form D
  • Copy of Hospital Records (Admission Notes, Progress Sheets, Test Reports, Discharge/ Death Summary from Hospital and Clinic where Life Assured was treated)
  • Additional documents, incase death occurred due to un-natural or accidental death
  • Copy of First Information Report/Spot Panchanama duly attested by issuing authority
  • Copy of Post Mortem Report duly attested by issuing authority
  • Copy Final Police Investigation Report / Senior Divisional Magistrate's Verdict duly attested by issuing authority
  • Newspaper Cuttings (if available)

Note : ** Mandatory Claims documents
Additional documents will be called for, if needed

Form Download

Claimant’s Statement duly filled and signed by Nominee/Appointee: Form A (Only to be used for Critical illness/disability)


Individual Death Claim Form


Critical Illness Claim Form (Health Claim)


Your concerns regarding the decision of claim

SUD Life has a Claims Review Committee consisting of functional heads of various departments of the company. This committee is chaired by our Deputy CEO and an external member, who is a retired judge of the Bombay High Court.

If you do not agree with the claim decision, you can send a letter addressed to the Committee at the address given below:

Claims Review Committee

Star Union Dai-ichi Life Insurance Company Limited
11th Floor, Vishwaroop I.T Park,
Plot No. 34, 35 & 38, Sector: 30A of IIP,
Vashi, Navi Mumbai – 400 703